NDIS support that fits your life
We listen first. Then we work with you to set up support that suits your routine, goals, and preferences.
Why people choose Open Care Connect
People need clear information, respectful support, and a team that follows through.
Clear information
We explain what we do, how referrals work, how complaints work, and what happens next.
Your rights matter
You can ask questions, involve an advocate or family member, and make decisions about your supports.
Local and responsive
We are based in Melton West and support people across Melbourne's west and nearby areas.
Registered provider standards
We maintain quality, complaints, privacy, and risk systems in line with our NDIS obligations.
Getting started
Here is what happens after you contact us.
Step 1: Talk with us
Call us or send a message. We will ask about your goals, support needs, and where you live.
Step 2: We confirm the fit
We check whether we can provide the support you need and talk through timing, service options, and any service agreement details.
Step 3: Support begins
If we are the right fit, we organise the next step and start support in a way that is clear and practical.
How we work
Quality
We aim to provide support that is safe, reliable, and respectful.
Inclusion
We support people from different backgrounds, cultures, and communities.
Your choices
You decide what support you want, who is involved, and how support works day to day.
Respect
We listen carefully and treat people with dignity.
Independence
We support people to build confidence, skills, and daily routines in ways that make sense for them.
Working together
We work with families, advocates, coordinators, and other professionals when you want that support around you.
What we support you with
We provide eight registered NDIS support categories.
Find & Contact Us
Address
32 Ranfurlie Circuit
Melton West VIC 3337
Phone
Office Hours
Mon–Fri: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
What you can expect
Safe, registered support
- Registered NDIS provider
- Support overseen by registered nurses where needed
Communication that is clear
- We explain options in plain language
- You can bring family, an advocate, or a coordinator to meetings
Support around you
- We work around your goals, preferences, and routine
- You can ask for changes if something is not working
Respect in practice
- We treat people with dignity
- We respond to concerns and feedback
Where we support
We are based in Melton West and support people across Victoria. Our main focus is Melbourne's western and south-western suburbs.
See all suburbs we cover
Melton & Growth Corridor
- Melton West Our HQ
- Melton
- Melton South
- Brookfield
- Kurunjang
- Cobblebank
- Thornhill Park
- Aintree
- Strathtulloh
- Weir Views
- Rockbank
- Eynesbury
Caroline Springs & Hills
- Caroline Springs
- Burnside Heights
- Taylors Hill
- Taylors Lakes
- Hillside
- Bacchus Marsh
- Diggers Rest
Inner West
- Keilor
- Deer Park
- Derrimut
- Sunshine
- St Albans
- Albanvale
- Kings Park
- Sydenham
South-West / Wyndham
- Truganina
- Tarneit
- Hoppers Crossing
- Werribee
- Wyndham Vale
- Manor Lakes
- Point Cook
- Williams Landing
- Laverton
Not sure if we cover your area? Contact us and we will let you know.