Terms of Use
Please read these terms carefully. They govern your use of our website and NDIS services.
Last Updated: February 2026
1. Agreement
By using Open Care Connect services or this website, you agree to these Terms of Use and all applicable laws and regulations.
2. Services
We provide NDIS registered supports including personal care, employment assistance, life skills development, transport, household tasks, and community participation. All services are subject to a signed Service Agreement.
3. NDIS Compliance
All services are delivered in accordance with the NDIS Code of Conduct, NDIS Practice Standards, and NDIS Quality and Safeguards Commission requirements.
Worker Screening Requirements
All our staff hold current NDIS Worker Screening Check clearances as required by the NDIS Commission. This ensures we meet the highest safeguarding standards.
4. Participant Rights
You have the right to: choice and control over your supports; dignity and respect; privacy and confidentiality; access our feedback and complaints process; freedom from abuse, neglect, and exploitation.
5. Complaints
Contact our Client Service Manager on 0470 713 466 or visit our Complaints page. You can also contact the NDIS Quality and Safeguards Commission: 1800 035 544.
6. Website Use
This website is for informational purposes only. While we strive to keep content accurate, we make no warranties about completeness or fitness for purpose. We are not liable for errors or omissions.
7. Contact
Email: admin@opencareconnect.com.au
Phone:
0435 335 444