Common questions about the NDIS and our service

The NDIS is an Australian Government program that funds supports for eligible people with disability. Funding is designed to help people with daily living, independence, work, and community participation.

You generally need to be under 65 when you first access the NDIS, live in Australia, and have a permanent and significant disability that affects your daily life. The NDIS assesses each application individually.

We provide registered support in employment support, complex personal care, life transitions, personal care, transport, life skills, household tasks, and community participation. You can see the full list on our Services page.

You can refer yourself, ask a family member or coordinator to refer you, or call us directly. We aim to review referrals and contact people within 2 business days.

We are based in Melton West and support people across Melbourne's west and nearby areas, including:

Melton area: Melton, Melton West, Melton South, Melton North, Brookfield, Kurunjang, Toolern Vale, Weir Views, Eynesbury, Rockbank

Caroline Springs & surrounds: Caroline Springs, Hillside, Taylors Lakes, Taylors Hill, Burnside

Inner west & south-west: St Albans, Sunshine, Deer Park, Derrimut, Truganina, Point Cook, Hoppers Crossing, Werribee, Laverton, Altona

Not sure if we cover your area? Contact us and we will let you know.

Our office hours are Monday to Friday, 9:00 am to 5:00 pm, and Saturday, 10:00 am to 2:00 pm. Support hours depend on the service, your needs, and your funding.

Yes. We talk with you about your preferences, communication style, culture, language, and support needs. If something is not working, you can ask for a change.

Our workers hold the checks, qualifications, and training needed for their roles. This includes NDIS Worker Screening, and our team receives ongoing training and supervision.

Yes, where the service is available and funded. Weekend and public holiday rates apply in line with current NDIS pricing rules.

Our services are usually claimed from the budget areas that apply to the support being delivered. We explain this before support starts and work within your approved funding. If you are unsure what your funding covers, speak with your plan manager or contact the NDIS on 1800 800 110.

Yes. We support NDIA managed, plan managed, and self managed participants.

We provide statements and can discuss service use with you. You can also check your funding through your usual NDIS systems or your plan manager.

We are a local registered provider with experience across nursing, quality, operations, and disability support. We aim to keep communication clear and make it easy to know who to contact.

We follow the NDIS Code of Conduct and relevant practice standards. We use worker screening, training, supervision, incident processes, and complaints systems to support quality and safety.

Tell your support worker or contact us directly. You can also use our complaints page. We aim to acknowledge complaints within 2 business days. You can contact the NDIS Commission at any time.

You can call us, email us, speak with a worker, or use the complaints page on this website. If you want help, an advocate, family member, or support person can support you.