NDIS Complaints and Feedback | Open Care Connect

Your rights when raising a complaint

When you raise a complaint with us, you have the right to:

be treated with dignity and respect
get help from an advocate, family member, carer, or support person
raise a concern without unfair treatment

be kept informed about progress
contact the NDIS Commission at any time
ask for help to understand your complaint options

How to make a complaint

Contact us directly

You can start by speaking with your support worker or contacting our Client Service Manager. Some concerns can be resolved quickly this way.

Phone: 0470 713 466 (Client Service Manager)
Email: Complaints@opencareconnect.com.au

Submit a formal complaint

You can use the form below if you want to make a formal complaint. We aim to acknowledge complaints within 2 business days.

Escalate to the NDIS Commission

You can contact the NDIS Quality and Safeguards Commission at any time. You do not need to contact us first.

NDIS Commission: 1800 035 544 (free call)
Website: ndiscommission.gov.au/complaints/report
TTY: 133 677 (via National Relay Service)

Submit a formal complaint

Private and respectful Advocate support welcome Anonymous option available

If someone is in immediate danger

Call 000 now.

If your concern is about immediate safety, abuse, neglect, violence, exploitation, or a serious incident, please call us directly as well.

Urgent safety

Use the phone for urgent safety concerns so the issue is not delayed in a web form queue.

Anonymous complaint

You can leave your contact details blank if you want to raise a concern anonymously.

Advocate support

A family member, advocate, or support person can help you make the complaint.

You do not have to use this form to make a complaint. You can call, email, speak with a worker, ask an advocate to help, or contact the NDIS Commission directly.

Making a complaint will not affect your right to be treated fairly. We only share complaint information where needed to review and respond, or where required by law.

Your Name

Please enter your first name, or leave this blank if you want to stay anonymous.

Your Relationship to Participant

Please select your relationship to the participant.

Email Address

Please enter a valid email address if you would like us to contact you.

Phone Number

Please enter a valid phone number.

Nature of Complaint *

Please select the type of complaint.

Date of Incident (if applicable)

Please describe your complaint *

Please briefly describe your complaint. Do not include sensitive details such as your date of birth or ID numbers.

What outcome are you seeking?

Please describe the outcome you're seeking in short, without adding any sensitive details.

I agree that Open Care Connect may collect and use this information to investigate and respond to my complaint, in accordance with the Privacy Policy. *

You must agree to proceed.

Please only include information we need to understand your concern. Avoid identity document numbers and unnecessary health details in this form. For more information about how we handle personal information, see our Privacy Policy.