NDIS changes: what you need to know
The NDIS is changing fast. We monitor every update so we can keep you informed and make sure your supports stay safe and clear. This page explains what is changing, what it means for you, and how we stay on top of it all.
April 2026: Added funding periods section (change 2) and updated provider registration timeline to reflect December 2025 announcement.
NDIS support lists are now law From Oct 2024
From 3 October 2024, NDIS funding can only be used for supports that meet the legal definition of an NDIS support. The NDIA has published lists showing what can and cannot be funded.
What this means for you
Every support you receive must be connected to your disability and your plan. That is now the law. Your provider must be able to show that what they deliver for you fits within the approved support lists.
What we do
We check every service we deliver against the NDIS support lists. Our service agreements, invoices, and progress notes all clearly describe what support was delivered and how it connects to your disability needs.
Funding periods are changing From May 2025
From 19 May 2025, new and reassessed plans may include different funding periods: 1, 3, 6, or 12 months, depending on your circumstances. Your total funding amount does not necessarily change, but when funds become available can change.
What this means for you
You may find that funds are released in smaller amounts over shorter periods. This can affect when you can use supports, how far ahead you need to plan, and how quickly new services can start.
What we do
Before starting services, we check your available funding period with you. We do not assume your full plan budget is available from day one. We build regular budget check-ins into our service approach, working with you, your nominee, support coordinator, or plan manager.
Stronger provider registration is coming July 2026
The Australian Government has confirmed a stronger, risk-based provider registration model. Supported Independent Living (SIL) providers and platform providers will move to mandatory registration from 1 July 2026. Transition arrangements are being developed.
What this means for you
Over time, more providers will face formal quality expectations, stronger compliance requirements, and greater accountability. This is intended to improve safety and consistency across the sector so you can have greater confidence in the providers you choose.
What we do
We are a registered NDIS provider. We maintain policies, worker screening records, incident records, complaints records, participant consent records, service agreements, risk assessments, and staff training evidence as part of our normal operations.
Practice Standards and quality expectations are getting stronger
The NDIS Practice Standards set the quality standards all registered providers must meet. They cover participant rights, governance, service delivery, risk management, complaints, incident management, and worker capability.
What this means for you
Registration is not just a certificate. Your provider needs to show they actually follow their policies day to day — trained workers, records, reviews, and responses to feedback — not just documents sitting in a folder.
What we do
We train workers on our policies and keep evidence of that training. We review incidents, respond to complaints, and record what we change as a result.
Incident management and reportable incidents remain critical
Registered providers must have an incident management system. Some serious incidents must be reported to the NDIS Commission, including serious harm and unauthorised restrictive practices.
What this means for you
If something goes wrong during your support, your provider must have a clear process for recording it, responding to it, and learning from it. You have the right to know about incidents that affect you.
What we do
We maintain an incident register. All workers are trained on what must be reported and when. We review incidents monthly and record what changed in response.
The Code of Conduct applies to providers and workers
The NDIS Code of Conduct sets the expected behaviour for providers, key personnel, and workers. It focuses on safe, ethical, respectful, and rights-based service delivery.
What this means for you
Every worker supporting you is expected to meet the Code of Conduct. If a worker's behaviour falls short of these standards, the provider is also accountable. You have the right to raise concerns about any worker's behaviour.
What we do
We require all workers to complete the NDIS Worker Orientation Module before they support anyone. We keep records of training completion for every worker.
Access to your records is now more secure Nov 2025
From 10 November 2025, providers must use myID and Relationship Authorisation Manager (RAM) to access NDIS business systems. The previous system (PRODA) has been discontinued.
What this means for you
Stronger identity requirements mean that only verified, individually authorised staff can access NDIS systems on your behalf. This reduces the risk of unauthorised access to your participant information.
What we do
Our system access is set up through myID and RAM. We do not share logins. Only authorised staff can access provider systems and your records.
Pricing arrangements continue to be updated
The NDIA regularly updates pricing arrangements and price limits. Providers are required to claim in line with current pricing rules and support catalogues.
What this means for you
If the NDIA updates pricing, your service agreement and the rates you are charged must reflect current rules. You should never be charged above the NDIA price limit for a support.
What we do
We review NDIA pricing documents regularly and update our service agreements, invoices, and internal price lists whenever changes are released. We claim correctly for travel, non-face-to-face time, cancellations, and group supports.
What this means long term
The NDIS is moving away from a loose market model and toward a more regulated, evidence-based, safety-focused system. This is the direction recommended by the NDIS Review, the Disability Royal Commission, and the Provider and Worker Registration Taskforce.
- Compliance will become a normal business function, not something done only before an audit.
- Documentation quality will matter more: service notes, risk records, consent, incident records, and invoices.
- Participant outcomes will matter more, not just hours delivered.
- Low-quality providers will find it harder to operate if they cannot prove safe practice, correct claiming, and participant-centred support.
- Good providers can benefit. Stronger rules may help build trust with participants, families, plan managers, support coordinators, auditors, and regulators.
Our commitment to you
We understand that NDIS changes can feel confusing. Our focus stays the same: safe, respectful, participant-centred support. We regularly review NDIS updates so our services stay clear, compliant, and aligned with your needs.
Your rights We respect your choice and control in all decisions about your supports.
Safe support We deliver supports safely and professionally, with trained workers.
Clear records We keep accurate, current records of all support delivered.
Feedback welcome We respond to concerns and complaints. We improve as a result.
Continuous improvement We monitor NDIS updates and adjust our services accordingly.
Long-term support We help you build confidence, independence, and connection over time.
Official sources
Not sure how any of this affects you?
We can help you understand what the changes mean for your supports. Make a referral or give us a call.